Introduction
This Privacy Policy explains how Bathroom Fitters Wolverhampton (“we”, “us” or “our”) collects, uses, stores and protects the personal information you provide when you use our website https://bathroomfitterswolverhampton.com or when you contact us to enquire about or receive our bathroom fitting services.
We are committed to protecting your privacy and handling your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully so you understand what we do with your information.
Who We Are (Data Controller)
Bathroom Fitters Wolverhampton is the “data controller” responsible for your personal data. You can contact us using the details below:
- Business name: Bathroom Fitters Wolverhampton
- Address: 241 Merridale St W, Wolverhampton WV3 0RP, United Kingdom
- Email: contact@bathroomfitterswolverhampton.com
- Phone: +44 7852 961732
Information We Collect
We only collect information that we need in order to respond to your enquiry and provide our services. Through our website enquiry and quote form, we collect:
- Your name
- Your email address
- Your telephone number
- Your address
- The type of service you are interested in
- Any details you include in your message
We may also collect limited technical information automatically when you visit our website, such as your IP address, browser type and pages viewed, through cookies and similar technologies (see the Cookies section below).
How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your enquiry and provide a quote
- To arrange, carry out and manage bathroom fitting work you have requested
- To communicate with you about your project, appointments and aftercare
- To keep records of work carried out and payments made
- To improve our website and services
- To comply with our legal and regulatory obligations
Our Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases to process your personal data:
- Consent – when you submit our enquiry form or otherwise contact us, you consent to us using your details to respond.
- Contract – where we are providing you with a quote or carrying out work, we process your data to perform our contract with you.
- Legal obligation – where we are required to keep records for tax, accounting or other legal purposes.
- Legitimate interests – to run and improve our business, provided your rights do not override these interests.
Sharing Your Information
We do not sell your personal data to anyone. We may share your information only where necessary with:
- Trusted suppliers and tradespeople who help us deliver your project
- Service providers who host our website or manage our email and enquiries
- Our accountant and professional advisers
- Government bodies, regulators or law enforcement where we are legally required to do so
Any third party we share data with is required to keep it secure and use it only for the purpose we have specified.
How Long We Keep Your Information
We keep your personal data only for as long as necessary for the purposes described in this policy. Enquiry details from people who do not go on to become customers are usually kept for up to 12 months. Records relating to completed work are kept for at least 6 years to meet our legal, tax and warranty obligations, after which they are securely deleted or anonymised.
How We Protect Your Information
We use appropriate technical and organisational measures to keep your personal data secure and to protect it against unauthorised access, loss, misuse or disclosure. Access to your information is limited to those who need it to carry out their work.
Your Rights
Under UK GDPR you have the following rights in relation to your personal data:
- The right to be informed about how your data is used
- The right to access the personal data we hold about you
- The right to have inaccurate data corrected
- The right to have your data erased (the “right to be forgotten”)
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent at any time
To exercise any of these rights, please contact us at contact@bathroomfitterswolverhampton.com. We will respond within one month.
Cookies
Our website may use cookies and similar technologies to help the site function correctly and to understand how visitors use it. You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of the website work.
Third-Party Links
Our website may contain links to other websites. This Privacy Policy applies only to our website, and we are not responsible for the privacy practices of any third-party sites. We encourage you to read the privacy policy of any site you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. Please check back periodically to stay informed.
How to Contact Us or Complain
If you have any questions about this Privacy Policy or how we handle your data, please contact us at contact@bathroomfitterswolverhampton.com or call +44 7852 961732.
If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection:
- Website: www.ico.org.uk
- Helpline: 0303 123 1113